My shift starts at 10am so I catch the 9:15 bus to work. When I arrive its my duty as hostess of the Atrium to get the floor plan from a manager and make sufficient copies for the hostess stand the managers and the side stations for the servers and bar backs. I then communicate with both chefs of the hot and cold buffet, in order to find out what todays specials are which include the carving station, soups, small plates and salads. Once I have this information I can now label all items on the different buffet stations. Other tasks carried out in the morning are ensuring that the lunch table tents are set out on each table and attending pre meal. Pre meal is a meeting with the managers and floor staff to go through today’s menu and to ensure that everyone is working on the same page. Once pre meal is over I ensure that I have everything I need for the lunch rush. Ensure that al my fellow hostesses are up to date on the floor plan and the specials of the day In the event of a member asking them what the specials are they can inform with confidence.
My role as hostess means that we are in charge of the floor plan; a hostess must seat you. To build a relationship with the members and ensures that you carry out one of the main Ibis goals, which is name recognition. Members appreciate when you make an effort to remember them and their families. Being a hostess is not only about greeting and seating the members; it is abut teamwork and organization. In order for the restaurant to run smoothly we must keep and eye on tables to ensure that members are not waiting a long time to be seated. I am hands on in my job, you will often see me working on the floor clearing tables, resetting or making sure that members have everything they need. Recently because of the new season many new members have just joined Ibis, therefore I do whatever it takes to ensure they feel welcome in the Atrium as well as talking them through the process of the restaurant and how things work for example food options and billing.